Provider Updates


ATTENTION PROVIDERS (7/6/2017): Starting August 1, 2017, Cigna-HealthSpring will no longer be participating in the Medicaid Integrated Care Program (ICP). Read More



ATTENTION PROVIDERS (01/24/2017): Long Term Care Billing Guidelines. Please review important updates and new billing guidelines for participating LTC providers.



ATTENTION PROVIDER (10/18/2016): Please review Centers for Medicare (CMS) guidelines and National Committee for Quality Assurance (NCQA) guidelines that have significant implications for our customers and your patients. Read More



ATTENTION PROVIDER (7/13/2016): In compliance with Centers for Medicare and Medicaid Services (CMS) and State regulations, Cigna-HealthSpring SpecialCare of Illinois is implementing front-end HIPAA validation edits for all claims and encounter data submissions. The change is effective August 15, 2016. Read More / FAQ



ATTENTION PROVIDER (6/28/2016): Cigna-HealthSpring® SpecialCare of Illinois (Integrated Care Program) is implementing revised standardized billing guidelines for Division of Alcohol and Substance Abuse (DASA) claims in accordance with Illinois Department of Healthcare and Family Services (HFS) requirements. This change is effective July 1, 2016. Read More



ATTENTION PROVIDERS (2/8/2016): Be Well has partnered with Cigna-HealthSpring. Be Well members will transition to Cigna-HealthSpring effective 3/1/16. We look forward to servicing members together. For additional questions please call: Provider Services at 1-866-486-6065. or Customer Service at 1-866-487-4331.



ATTENTION PROVIDERS (7/7/2015): Cigna-HealthSpring recognizes the State of Illinois is currently facing fiscal uncertainty without passage of an FY16 budget.  We want to assure you that Cigna-HealthSpring will continue to pay you for services rendered to our customers during this difficult time.  As always, if you have any questions or concerns, please contact us at 1-866-486 -6065.



ATTENTION PROVIDERS (1/30/2015): Cigna-HealthSpring has lifted the authorization requirement for custodial residents. This change is effective immediately. Read more